Virginia Crosbie, MP for Ynys Môn, today met with the new clinical lead for Hwb Iechyd Cybi (formerly Cambria and Longford surgeries) in Holyhead, Dr Darren Cornish, along with Ffion Johnstone, Area Director for the West of Betsi Cadwaladr University Health Board (BCUHB), and Keith Amos, Head of Managed Practices for the West of BCUHB.
This was the latest in a series of meetings to discuss the current concerns around the lack of GPs at Hwb Iechyd Cybi which Virginia has been actively pursuing on behalf of local constituents.
The discussion covered the new plans for healthcare provision to Holyhead recognising the challenges presented by the local environment from both a social and geographical point of view.
BCUHB confirmed that a new team has been put in place with Dr Cornish, an experienced GP practice lead, currently supporting the surgery. He has now been working at the practice for 12 weeks and has been able to assess the issues faced by the team and has started to put in place procedures to help resolve a number of concerns.
A new telephone system has been put in place which has shown that the practice can receive up to 1000 calls per day and BCUHB is investigating the use of a GP support line based in Cardiff as an interim measure to release the pressure on the current system.
BCUHB will be sending out a letter to all patients of the practice next week asking for their feedback so that they can continue to work on improving the service. The letter is also expected to contain some positive news for patients.
“My inbox is busy with constituents raising concerns about the practice and I have been working closely with BCUHB to ensure that these matters are recognised and are being addressed. Unfortunately there is no quick fix, but I am satisfied that things are moving in the right direction and that BCUHB are taking the matter very seriously.
“I am delighted that patients will have the opportunity to provide structured feedback on the service they are receiving and I urge anyone who receives a letter to respond with their views. The best way to resolve the concerns of the patients is for the problems to be clearly identified and for patients to feel that their views are being recognised and responded to.”